Refund and Returns Policy

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging.

2. Non-Returnable Items

• Customized or prescription lenses cannot be returned unless they are defective.
• Any item that has been worn or altered is not eligible for return.

3. Return Process

• To initiate a return, contact our customer support team at info@neurotechlens.com with your order details.
• Once approved, you will receive return instructions.

4. Refund Policy

• Refunds will be processed after the returned item is inspected.
• Refunds will be credited to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

5. Exchange Policy

• If you receive a defective or incorrect item, we will replace it at no additional cost.
• Exchanges are subject to product availability.

6. Cancellation Policy

• Orders can be canceled within 24 hours of placement. After this period, cancellation may not be possible.

7. Contact for Returns

For any return-related queries, please reach out to us at info@neurotechlens.com.